Get in Touch

Questions? We’re here to help you frame memories.

Bringing Devotion Into Every Home

Explore our collections of premium frames perfect for home, office or gifting.

150+

15k+

Community

Frames

Refund Policy

At Chitralok Frames Studio, we take pride in delivering high-quality Frames. However, we understand that issues may arise. This Refund Policy outlines our guidelines for refunds, returns, and replacements to ensure customer satisfaction. This website and refund processing system are managed by Web Forge Developers to ensure smooth transactions and secure processing.

Eligibility for Refunds & Returns

A refund or replacement is applicable under the following conditions:
✅ The product is damaged or defective upon delivery.
✅ The wrong item was delivered.
✅ The product is significantly different from its description.

🚫 Non-eligible cases:

  • Minor variations in color or design (handcrafted products may have slight differences).

  • Damage caused by mishandling or improper care.

  • Products returned without original packaging.

  • Custom or personalized orders.

Step 1: Report the Issue

  • Customers must raise a refund or return request within 48 hours of delivery.

  • Provide clear images of the damaged or incorrect item along with the packaging.

Step 2: Verification & Approval

  • Our team will verify the issue within 3-5 business days after receiving the request.

  • If approved, we will initiate a refund or replacement as per customer preference.

Step 3: Return & Refund Processing

  • If required, customers must return the product in its original condition.

  • Refunds will be processed within 7-10 business days after return approval.

Refunds & Return Policy
Refund Method

  • Refunds will be credited to the original payment method or as store credit.

  • Online Payments (UPI, Credit/Debit Card, Net Banking, etc.) → Refund to the same payment source.

  • Cash on Delivery (COD) Orders → Store credit or bank transfer.

Replacement Policy

  • If the product is damaged, we offer a free replacement instead of a refund.

  • If the replacement item is out of stock, a full refund will be provided.

Order Cancellations

  • Orders can be canceled before shipment for a full refund.

  • Once shipped, cancellations are not possible

Policy Updates

  • We reserve the right to update this policy at any time. Any changes will be posted on our website.

Contact Us

  • For refund-related queries, reach out to us:

  • 📧 Chitralok Frames Studio Email: chitralokframes@gmail.com
    📞 Phone: 9075449044

Shipping Policy

At Chitralok Frames Studio, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping procedures, estimated delivery times, charges, and other essential details. This website is developed and managed by Web Forge Developers to ensure smooth order processing, tracking, and security.

Shipping Locations

  • Metro Cities: 5-7 business days

  • Tier-2 & Tier-3 Cities: 7-10 business days

  • Remote Areas: 10-15 business days

    Delivery times may vary due to unforeseen circumstances like weather, courier delays, or local restrictions.

Processing Time

  • Orders are processed within 2-5 business days after payment confirmation.

  • Custom or bulk orders may require additional processing time, which will be communicated separately.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

Estimated Delivery Time

We currently ship across India. International shipping is not available at this time.

Shipping Charges

  • Standard shipping charges apply based on the weight and delivery location.

  • Free shipping may be offered on specific promotions or for bulk orders.

Order Tracking

  • Once your order is shipped, a tracking number will be provided via email or WhatsApp.

  • You can track your order through our website or the courier partner’s tracking page.

Damaged or Missing Items

  • If your order arrives damaged or with missing items:

  • Report the issue within 48 hours of delivery by contacting our support team.

  • Provide images of the damaged product and packaging for verification.

  • After verification, we will initiate a replacement or refund as per our Return & Refund Policy.

Changes to Shipping Policy

  • We reserve the right to update this policy at any time. Changes will be posted on our website.

Contact Us

  • For any shipping-related queries, contact us at:

  • 📧 Chitralok Frames Studio Email: chitralokframes@gmail.com
    📞 Phone: 9075449044